SHIPPING POLICY

Shipping Rates

Shipping rates will be calculated when you place your order and are based on actual freight costs.  We use USPS, but it you prefer a different carrier, we are happy to calculate the costs, please indicate at time of order if you desire a different carrier.

Shipping Times

As long as your order is in stock and isn't a special order, your item should ship next day. It will be shipping from Maryland and your location determines how long it will take to get to you. Please allow 4-7 days for standard delivery.

Damaged Delivery

If a package looks damaged upon delivery, please take a photo of the box before opening. If you choose, If item is damaged, keep all packing material and call us at 443-854-8073.  

RETURN POLICY

  1. Please call 443-854-8073 to obtain a Return Authorization. Packages will not be accepted without prior approval.

  2. Item(s) returned must be unused and in resalable condition.

  3. Item(s) returned must be returned within 10 days from the day received.

  4. Item(s) returned must be returned in a protective shipping carton.
     

You are responsible for shipping charges and insurance for the merchandise you are returning. We are not responsible for lost, damaged or stolen merchandise. We will issue credit as soon as we receive your return. It may take more than one billing period for the refund to appear on your credit card statement.

Return merchandise via UPS or U.S. Postal Service to:

Earthen Arts Pottery

100 Bodan Road

Millersville, MD 21108

PAYMENT METHOD

You can now pay for your order with Square.  When you get to the payment page you simply pay with credit card option which goes through Square.  

Sales Tax

If either the point of sale address or the recipient address is within the state of MD, a 6% MD sales tax applies. The shopping cart will automatically add the Maryland tax amount to your order.

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